Privacy Policy

This Privacy Policy explains how Avela Growth collects, uses, stores and discloses personal information when you access our website or engage our services. It has been prepared in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and other applicable Australian privacy laws.

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While Avela Growth takes reasonable steps to ensure this Privacy Policy remains accurate and up to date, privacy laws and business practices may change over time. We reserve the right to amend this Privacy Policy at any time by publishing an updated version on this website. Continued use of our website or services after any changes constitutes acceptance of the revised Privacy Policy.

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Nothing in this Privacy Policy limits or excludes any rights or obligations that cannot lawfully be excluded under applicable Australian law.

Effective Date: 10 July 2026

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Avela Growth ("we", "our", "us") respects your privacy and is committed to protecting your personal information.

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This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, contact us or engage our services.

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This policy has been prepared in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and other applicable Australian privacy laws.

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1. What Information We Collect

Depending on how you interact with us, we may collect:

Personal Information

• Full name

• Business name

• Email address

• Phone number

• Business address

• Job title

• Website URL

• Social media accounts

• Information you provide through enquiries or consultations
   

Technical Information

When you visit our website, we may automatically collect:

• IP address

• Browser type and version

• Device information

• Operating system

• Website usage data

• Pages visited

• Time spent on pages

• Referral websites

• Cookies and similar technologies
   

Marketing Information

We may collect:

• Marketing preferences

• Newsletter subscriptions

• Responses to surveys

• Communications with us

• Advertising interaction data
   

2. How We Collect Information

We collect information when you:

• submit a contact form

• book a consultation

• request a proposal or quote

• engage our services

• subscribe to marketing communications

• communicate with us by email, phone or social media

• browse our website

• interact with our advertisements

• voluntarily provide information to us
   

Some information is collected automatically through website analytics and cookies.
 

3. Why We Collect Your Information

We collect personal information to:

• respond to enquiries

• provide our services

• prepare proposals and quotations

• manage client relationships

• communicate project updates

• improve our website and services

• provide customer support

• send marketing communications (where permitted by law)

• comply with legal obligations

• protect our business from fraud or misuse
   

We only collect information that is reasonably necessary for these purposes.
 

4. Cookies and Analytics

Our website uses cookies and similar technologies to improve functionality and understand how visitors use our website.
 

Cookies may be used to:

• remember user preferences

• improve website performance

• analyse website traffic

• measure marketing effectiveness

• personalise user experiences
   

You can disable cookies through your browser settings, although doing so may affect website functionality.
 

5. Third-Party Services

We use trusted third-party providers to operate our business. Depending on the services you engage, your information may be processed by providers including:

• Wix

• Google

• Microsoft

• Meta

• Canva

• Later.com

• Calendly

• Stripe or other payment providers (where applicable)

• Scheduling and booking platforms (Microsoft Bookings)

• Customer relationship management (CRM) software (HubSpot)

• Email marketing providers (MailChimp)

• Analytics providers 
   

These providers maintain their own privacy policies and security practices.

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Some providers may store data outside Australia.

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Where personal information is disclosed overseas, we take reasonable steps to ensure appropriate privacy protections are in place.

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6. Artificial Intelligence & Automated Decision-Making

Avela Growth may use artificial intelligence (AI) tools and automated technologies to assist in providing services, improving efficiency and enhancing customer experience.

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Examples may include:

• drafting content

• analysing marketing performance

• summarising business information

• workflow automation

• customer communication assistance

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Where required by applicable Australian privacy laws, we will inform individuals if a decision that significantly affects them has been made solely through automated processing.

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Where legally required, individuals may request additional information regarding significant automated decisions and, where applicable, request human review.

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Avela Growth does not rely solely on automated decision-making when making significant decisions about clients without appropriate human oversight.

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7. Marketing Communications

We may send newsletters, marketing updates and promotional information where permitted under Australian law.

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You may unsubscribe at any time by:

• clicking the unsubscribe link in emails; or

• contacting us directly.

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We comply with the Spam Act 2003 (Cth).

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8. Disclosure of Personal Information

We may disclose personal information:

• to service providers assisting us in operating our business

• where required by law

• where authorised by you

• to professional advisers

• to regulators or government agencies where legally required

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We do not sell your personal information.

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9. Data Security

We take reasonable steps to protect personal information from:

• unauthorised access

• misuse

• interference

• loss

• unauthorised disclosure

• alteration

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Security measures may include:

• secure hosting

• password protection

• encryption where appropriate

• restricted staff access

• multi-factor authentication

• regular software updates

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While we take reasonable precautions, no method of electronic transmission or storage is completely secure.

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10. Data Retention

We retain personal information only for as long as reasonably necessary to provide services, comply with legal obligations and resolve disputes.

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When information is no longer required, it is securely deleted or de-identified where practicable.

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11. Your Privacy Rights

Subject to Australian law, you may request to:

• access your personal information

• correct inaccurate information

• update your information

• withdraw consent where applicable

• make a privacy complaint

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We will respond within a reasonable period and in accordance with applicable privacy legislation.

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12. Children's Privacy

Our website and services are intended for individuals aged 18 years and over.

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We do not knowingly collect personal information from children under the age of 18 without appropriate parental or guardian consent.

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If we become aware that information has been collected from a child without appropriate consent, we will take reasonable steps to delete that information.

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13. Overseas Data Transfers

Some of our technology providers may store or process information outside Australia.

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Where this occurs, we take reasonable steps to ensure your information receives protection consistent with Australian privacy laws.

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14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

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The latest version will always be published on this website.

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Your continued use of our website after changes are published constitutes acceptance of the updated policy.

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15. Contact Us

If you have questions about this Privacy Policy, wish to access or correct your personal information, or make a privacy complaint, please contact Avela Growth using the contact details available on this website.

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If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).